Refund policy

REFUND & RETURN POLICY

Last updated: [2026/9/9]

 

We want you to love your jewelry. If you are not completely satisfied, please read the policy below before contacting us.

 

1. Return Window

You may request a return within 14 days of the delivery date.

Returns requested after 14 days cannot be accepted, except for items

confirmed to be defective or damaged on arrival.

 

2. Eligibility

To be eligible, your item must be:

  - Unworn, unused, and free from any signs of wear

  - In its original packaging with all tags intact

  - Accompanied by proof of purchase (order number or confirmation email)

 

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  a) EARRINGS — For hygiene and health protection reasons, all

     pierced earrings are non-returnable and non-exchangeable once

     delivered, unless a manufacturing defect is identified.

  b) CUSTOM OR PERSONALIZED ITEMS — Custom-made, engraved,

     resized, or specially modified pieces are non-refundable.

  c) FINAL SALE / CLEARANCE ITEMS — Items marked as final sale

     or purchased during a clearance event.

  d) GIFT CARDS.

4. How to Start a Return

Step 1: Email [EMAIL] within 14 days of delivery with your order

        number, the item(s) you wish to return, and the reason.

Step 2: Wait for our return authorization and instructions.

Step 3: Ship the item back within 7 days of receiving authorization.

Items returned without prior authorization will not be accepted.

 

5. Return Shipping Costs

  - Customers are responsible for return shipping costs, unless the

    item is defective, damaged, or incorrect.

  - Original shipping charges are non-refundable.

  - We strongly recommend using a tracked and insured shipping

    service. We are not liable for items lost or damaged in

    return transit.

 

6. Refund Process

Once we receive and inspect your return, we will notify you of

approval or rejection by email. If approved, your refund will be

processed to your original payment method within 5-10 business

days, depending on your bank or payment provider.

 

7. Damaged, Defective, or Wrong Item

Please inspect your order upon arrival and contact us at [EMAIL]

within 48 hours of delivery with clear photos or a short video of

the item and its packaging. We will arrange a replacement or full

refund, including any shipping costs incurred.

 

8. Order Cancellation

Orders may be cancelled within 24 hours of placement, or before

dispatch, whichever comes first. Once shipped, standard return

conditions apply.

 

9. Color & Appearance Disclaimer

Due to studio lighting, screen settings, and the natural

characteristics of materials (including pearls, gemstones, and

hand-finished surfaces), the actual product may vary slightly in

color, size, or appearance from the images shown. Slight

variations are normal and are not considered defects.

10. Contact

Questions about returns: [EMAIL]

We aim to respond within 1-2 business days.