Shipping policy
SHIPPING POLICY
Last updated: [2026/9/9]
1. Processing Time
Orders are processed and dispatched within 1-3 business days
(Monday to Friday, excluding public holidays).
You will receive a shipping confirmation email with a tracking
number once your order has been dispatched.
2. Estimated Delivery Times
|
Destination |
Standard Shipping |
Express Shipping |
|
United States |
10-20 business days |
5-10 business days |
|
Canada |
10-20 business days |
5-10 business days |
|
United Kingdom / EU |
10-20 business days |
5-12 business days |
|
Australia / New Zealand |
10-20 business days |
5-12 business days |
|
Rest of World |
15-30 business days |
7-15 business days |
上表是常见区间，请按你实际合作的物流渠道（云途、燕文、递四方等）给的首重/续重时效调整。写保守一点比写乐观好——超时是差评和争议的主要来源。
3. Shipping Costs
- Standard Shipping: [金额] USD, FREE on orders over [金额] USD
- Express Shipping: [金额] USD
Shipping costs are calculated and displayed at checkout.
4. Tracking & Insurance
All orders include a tracking number. Orders above [金额] USD are
shipped with insurance and may require a signature on delivery
for security reasons.
5. Customs, Duties & Taxes
- International orders may be subject to import duties, taxes,
and customs fees levied by the destination country.
- These charges are the responsibility of the recipient and are
not included in the item price or shipping cost.
- We are not responsible for delays caused by customs
clearance procedures.
- Please check with your local customs office for details
before ordering.
6. Incorrect or Undeliverable Addresses
Please ensure your shipping address is complete and accurate.
We are not responsible for packages delayed or lost due to
incorrect or incomplete addresses provided by the customer.
Reshipping costs for returned packages are the buyer's
responsibility.
7. Lost or Damaged in Transit
If your package is lost or arrives damaged, contact us at
[EMAIL] within 30 days of the dispatch date (or within 7 days of
the last tracking update). We will work with the carrier to
resolve the issue and arrange a replacement or refund where
appropriate.
8. Contact
Shipping questions: [EMAIL]